Shipping & returns
Fast, tracked, discreet.
Here's exactly what happens after you hit checkout.
- Free on $200+
- Ships in 1–2 business days
- Tracked & discreet
1–2 days
Processing
Once your Interac e-Transfer is confirmed (usually within a few hours), your order gets packed. Orders ship Monday to Friday within 1–2 business days of payment — often same day. Weekend orders ship the next business day.
1–3 days
Delivery
Most orders arrive within 1–3 business days across Canada. Need it sooner? Choose Express at checkout for next-day arrival once your order is processed (+$10, or +$5 when your order already ships free). Remote areas and peak seasons can take a little longer.
Tracked
Tracking
You'll get a tracking number by email as soon as the carrier scans your parcel. Every order ships in plain packaging.
Free shipping on orders $200+
Add $200 of pouches and shipping is on us. Mix single tins and 5-packs — it all counts. Orders under $200 ship for a flat $15.
Returns & replacements
No refunds — all sales are final. For health and safety reasons we also can't accept returns or exchanges on pouches, even if unopened.
Damaged or wrong order? Email us within 48 hours of delivery with your order number, photos of the package and products, and a quick description. We'll send a replacement or give you store credit.
Store credit is added to your PouchPlug account as Rewards points for the value of the affected items, ready to use on any future order. You'll need a free account to receive it. Store credit has no cash value.
Cancellations: orders can't be cancelled once processed or handed to the carrier. Contact us right away if you need a change. Orders not paid by e-Transfer within 72 hours are cancelled automatically.
Email info@pouchplug.com● Ready when you are
Stock up — it ships in a plain box.
Single tins to try, 5-packs to save. Free shipping on $200+.