Refunds & Returns Policy
Effective Date: Jan 1, 2025
At Pouch Plug, we strive to ensure every order meets your expectations. Due to the nature of the products we sell, returns are limited to specific circumstances outlined below.
1. No Returns on Nicotine Products
For health and safety reasons, we do not accept returns or exchanges on any nicotine pouches, even if unopened. All sales are final once shipped.
2. Damaged or Incorrect Orders
If your order arrives damaged, missing items, or contains the wrong products, please notify us within 48 hours of delivery. To ensure a fast resolution, include:
- Order number
- Clear photos of the package and products
- Details of the issue
Email all information to info@pouchplug-com.preview-domain.com.
3. Refunds (If Applicable)
Refunds may be issued in the following cases:
- Out-of-stock items
- Confirmed shipping errors
- Items damaged in transit (with sufficient evidence)
Approved refunds will be processed to your original payment method. Please allow 3–5 business days for the credit to appear, depending on your bank or card issuer.
4. Shipping Costs
Shipping fees are non-refundable unless the return is due to our error.
5. Order Cancellations
Orders cannot be cancelled once they have been processed or handed off to the shipping carrier. Please contact us immediately if you need to make changes.
6. Wholesale Orders
All wholesale purchases are final. We strongly recommend reviewing your cart and confirming your product selection before submitting a wholesale order.
7. Contact Us
If you have questions about your order, please reach out to our support team: