Privacy Policy

Effective Date: Jan 1, 2025

At Pouch Plug (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, pouchplug-com.preview-domain.com, or interact with our services.

1. Information We Collect

We collect information when you:

  • Create an account or apply for a wholesale account
  • Place an order
  • Subscribe to our email list
  • Contact us through our website or email

Types of information we may collect include:

  • Business name and contact information
  • Name, email address, and phone number
  • Billing and shipping address
  • Purchase history and preferences
  • Login credentials
  • IP address and device/browser info (via cookies or analytics)

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products
  • Respond to inquiries and provide support
  • Approve wholesale accounts and verify business information
  • Improve website performance and user experience
  • Send updates, promotions, and important communications (you can unsubscribe at any time)

3. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Improve your shopping experience
  • Remember login status
  • Monitor traffic and usage patterns through tools like Google Analytics

You may choose to disable cookies through your browser settings, though some features may not function properly.

4. Third-Party Services

We may share data with trusted third parties only when necessary to:

  • Process payments (e.g. Stripe, PayPal)
  • Ship orders (e.g. UPS, Canada Post)
  • Host and maintain the website
  • Run email marketing or CRM systems

These third parties are obligated to handle your data securely and only for the purposes outlined.

5. How We Protect Your Information

We use industry-standard security practices, including SSL encryption, firewall protection, and secure access controls to protect your information from unauthorized access or disclosure.

6. Your Rights

As a user, you have the right to:

  • Access, update, or delete your information
  • Request data portability
  • Withdraw consent for marketing at any time

To make a request, please contact us at info@pouchplug-com.preview-domain.com.

7. Data Retention

We retain order and account data for as long as necessary to fulfill business operations — unless you request its deletion.

8. Wholesale Accounts

If you apply for a wholesale account, we may use the information provided to:

  • Verify your business
  • Contact you about bulk pricing and promotions
  • Manage B2B communications

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: